Terms of Service

The Platform is intended for use by legal professionals and law firms operating in the United Kingdom. By registering an account you confirm that you are at least 18 years of age and are authorised to use the Platform on behalf of your firm.

You must provide accurate, complete, and current information when registering your account. You are responsible for maintaining the accuracy of your account information and for updating it promptly if it changes.

You are responsible for maintaining the security of your account credentials. You must not share your login details with anyone who is not an authorised member of your firm. If you suspect unauthorised access to your account, you must notify us immediately at hello@nexalegal.cloud.

Each account is for use by the firm that registered it. You may not transfer your account to another firm or individual without our prior written consent.

Subscription fees are billed in advance on a monthly or annual basis depending on the billing cycle you select at signup.

Payment is processed by Stripe. By providing payment details you authorise us to charge your payment method for all applicable fees. You confirm that you are authorised to use the payment method provided.

All fees are stated in pounds sterling and are exclusive of VAT. Where VAT is applicable it will be added to your invoice at the prevailing rate.

If a payment fails we will notify you by email and attempt to process the payment again. If payment remains outstanding after seven days we reserve the right to suspend access to the Platform until payment is received.

All fees paid are non-refundable except where required by applicable law or as expressly stated in these Terms. If you cancel your subscription you will retain access to the Platform until the end of your current billing period. No refund will be issued for the unused portion of that period.

For annual subscriptions, no refund is available after the first 14 days of the subscription period.

Nexa Legal Connect deployment fees are non-refundable once deployment has commenced.

Where we offer a free trial period, access to the Platform is provided at no charge for the duration of the trial. No payment details are required during the trial unless expressly stated. At the end of the trial period your account will convert to a paid subscription or be deactivated depending on the options you select.

Innovation Partner firms receive free access to the Nexa Complete plan for the duration of their active Innovation Partnership as defined in their Innovation Partnership Agreement. This free period is conditional on the partner firm meeting their obligations under the Innovation Partnership Agreement including attending monthly feedback calls and providing written feedback on new features.

We reserve the right to terminate free trial access or Innovation Partner free access if we reasonably believe the access is being abused or that the firm is not genuinely using the Platform for its intended purpose.

You may cancel your subscription at any time through your account settings or by contacting us at hello@nexalegal.cloud.

Cancellation takes effect at the end of your current billing period. You will retain access to the Platform until that date.

On cancellation we will retain your data for the periods set out in our Privacy Policy. You may request export of your data before cancellation takes effect. We will provide data in a standard format within 14 days of a written request.

We may suspend or terminate your account immediately and without notice if you breach these Terms, if your payment remains outstanding after reasonable notice, or if we are required to do so by law.

On termination for any reason, your right to access the Platform ceases immediately. Clauses relating to liability, intellectual property, and governing law survive termination.

You are responsible for ensuring that your use of the Platform complies with all applicable laws and regulations, including the SRA Standards and Regulations, the SRA Accounts Rules 2019, UK GDPR, the Data Protection Act 2018, the Money Laundering Regulations 2017, and all other applicable professional obligations.

You are responsible for the accuracy of all data entered into the Platform by you or your team members. Nexa Legal does not verify the accuracy of data entered by users.

You must ensure that all AI-generated content produced by the Platform is reviewed and approved by a qualified legal professional before it is used, sent, filed, or relied upon in any way. You must not present AI-generated content as having been written by a human without appropriate disclosure where required.

You are responsible for obtaining any necessary consents from your clients before processing their personal data through the Platform and before inviting them to access the client portal.

You must not use the Platform to store, process, or transmit content that is unlawful, harmful, defamatory, or that infringes the intellectual property rights of any third party.

You must not attempt to reverse engineer, decompile, or extract the source code of any part of the Platform.

You must not use the Platform in a way that could damage, disable, or impair the Platform or interfere with any other user's access to the Platform.

You must not use the Platform to provide legal services to members of the public in a way that would require SRA authorisation unless your firm holds the appropriate authorisation.

The solicitor client account module within Nexa Legal OS is designed to assist law firms in maintaining records that comply with the SRA Accounts Rules 2019. It is the firm's sole responsibility to ensure that their use of the module complies with all applicable SRA requirements.

Nexa Legal does not act as a cashier, accountant, or compliance officer for any firm using the Platform. The module is a technology tool — it does not replace the need for a qualified legal cashier or compliance professional where required.

The firm's COFA (Compliance Officer for Finance and Administration) retains full responsibility for compliance with the SRA Accounts Rules 2019 at all times regardless of whether the Platform is used.

Nexa Legal accepts no liability for any SRA investigation, fine, disciplinary action, or other consequence arising from the firm's use or misuse of the solicitor client account module.

The three-way reconciliation tool within the module is designed to assist firms in performing their monthly reconciliation obligation. It is the firm's responsibility to review and sign off all reconciliations. Sign-off within the Platform creates an immutable audit record but does not constitute confirmation by Nexa Legal that the reconciliation is accurate or compliant.

Nexa Legal Connect is a white-label client portal deployed for use with the subscribing firm's own existing clients. It is not a public-facing commercial service and must not be used to provide legal services to members of the public who are not already clients of the subscribing firm.

The firm is responsible for ensuring that their use of Nexa Legal Connect complies with all applicable SRA rules regarding technology platforms, referral fees, and client communication.

The one-off deployment fee covers the build, branding, domain configuration, intake form setup, AI configuration, and onboarding session as described in the relevant proposal or order form. Any additional features, workflow changes, or developments requested after the initial deployment will be scoped and priced separately.

The firm is responsible for maintaining their custom domain registration and DNS configuration. Nexa Legal is not responsible for any disruption to the Connect portal arising from domain expiry or DNS misconfiguration by the firm or their domain registrar.

Nexa Legal retains ownership of all underlying platform code, AI configurations, and infrastructure. The firm owns their branding assets, their client data, and their custom domain. On termination the firm's branded portal will be deactivated and their data returned or deleted in accordance with our Privacy Policy.

The AI features within the Platform — including document automation, AI document checklists, AI covering letter drafting, matter intelligence, and client AI guidance — are powered by Anthropic's Claude API.

All AI-generated outputs are drafts for professional review. They do not constitute legal advice, legal documents, or completed applications. The fee earner using the Platform is solely responsible for reviewing, amending, and approving all AI-generated content before it is used in any legal context.

AI-generated content may contain errors, omissions, or inaccuracies. The complexity of individual legal matters means that AI outputs must always be assessed against the specific facts and circumstances of each case by a qualified legal professional.

By using the AI features you acknowledge that you have read and understood these limitations and that you accept sole responsibility for the professional supervision of all AI-generated content produced through the Platform.

We use prompt caching and data minimisation techniques to limit the personal data sent to Anthropic's API. We do not send full client files to Anthropic unless specifically instructed by the fee earner through the document automation feature. Anthropic processes this data under standard contractual clauses as described in our Privacy Policy.

We reserve the right to modify, improve, or replace the AI features at any time. We will endeavour to notify users of material changes to AI functionality with reasonable notice.

Nexa Legal and all its contents — including the Platform code, design, features, AI configurations, practice area intelligence, plugin architecture, and all associated materials — are owned by Nexa Core Digital Ltd and are protected by UK and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable licence to access and use the Platform during your subscription period solely for your firm's internal legal practice management purposes. This licence does not permit you to reproduce, distribute, modify, or create derivative works of any part of the Platform.

You retain ownership of all data, documents, and content that you upload to the Platform. By uploading content you grant us a limited licence to process, store, and use that content solely for the purpose of providing the Platform to you.

If you provide us with feedback, suggestions, or ideas about the Platform, you grant us a perpetual, royalty-free licence to use that feedback without restriction or compensation to you.

The Nexa Legal name, logo, and associated marks are trademarks of Nexa Core Digital Ltd. You may not use our trademarks without our prior written consent.

Our collection and use of personal data in connection with the Platform is governed by our Privacy Policy, which forms part of these Terms.

Where you use the Platform to process personal data of your clients, you act as Data Controller and we act as Data Processor. Our Data Processing Agreement, which is incorporated into these Terms by reference, sets out the terms on which we process that data on your behalf.

You warrant that you have all necessary consents, lawful bases, and authority to process the personal data you upload to the Platform and to instruct us to process it on your behalf.

All data is stored in UK or EU infrastructure wherever possible. Where data is processed outside the UK or EEA we ensure appropriate safeguards are in place as described in our Privacy Policy.

Each party agrees to keep confidential all information of the other party that is marked as confidential or that is reasonably understood to be confidential given the nature of the information and the circumstances of disclosure.

We will keep confidential all data you upload to the Platform, all matter information, all client information, and all firm information. We will not access your data except for the purposes of providing the Platform, providing support you have requested, or as required by law.

You agree to keep confidential all information we share with you regarding the Platform's technical architecture, pricing structures, roadmap, and business operations.

Confidentiality obligations do not apply to information that is or becomes publicly available through no fault of the receiving party, that was already known to the receiving party before disclosure, or that is required to be disclosed by law or regulatory authority.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

Subject to clause 15.1, our total aggregate liability to you under or in connection with these Terms — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

Subject to clause 15.1, we shall not be liable for any indirect, consequential, special, or punitive loss or damage, loss of profits, loss of revenue, loss of data, loss of business opportunity, loss of anticipated savings, or damage to reputation, even if we have been advised of the possibility of such losses.

We do not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. We do not warrant that AI-generated content will be accurate, complete, or suitable for any particular legal purpose.

We shall not be liable for any loss arising from your reliance on AI-generated content without appropriate professional review, any failure by your firm to comply with SRA Accounts Rules 2019 or other regulatory obligations, any errors in data you enter into the Platform, or any breach of these Terms by you.

You are responsible for maintaining appropriate backup copies of all data you store on the Platform. While we implement reasonable backup procedures, we do not guarantee that data will not be lost and we are not liable for data loss except where caused by our gross negligence or wilful misconduct.

We aim to provide the Platform with at least 99% uptime measured monthly, excluding scheduled maintenance windows and circumstances beyond our reasonable control.

We will endeavour to perform scheduled maintenance outside UK business hours and will provide at least 24 hours notice of planned maintenance where possible.

We are not liable for any loss arising from Platform unavailability caused by circumstances beyond our reasonable control, including internet outages, third-party service failures, denial of service attacks, or force majeure events.

We reserve the right to modify, update, or discontinue features of the Platform at any time. For material changes to features you rely on, we will provide at least 30 days notice where reasonably practicable.

We may update these Terms from time to time to reflect changes in our services, applicable law, or business practices.

For material changes we will notify you by email at least 14 days before the changes take effect and display a prominent notice within the Platform.

Continued use of the Platform after the effective date of any change constitutes acceptance of the updated Terms. If you do not agree to the updated Terms you may cancel your subscription before they take effect.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

Before initiating formal proceedings, both parties agree to attempt to resolve any dispute through good faith negotiation for a period of at least 30 days following written notice of the dispute.